OROS Services - By Your Side to Bring Out the Best of your OROS Analyzer

Based in OROS headquarters, the dynamic and responsive team, closely works with all the OROS experts: technical, R&D, manufacturing, marketing, sales, … Its everyday task is to provide best-in-class support.
The Customer Care department continuously supports and cooperates with local resellers to keep them up-to-date on OROS products.

With worldwide coverage (Europe, China, India, Japan, South Korea, USA), they provide closer proximity with customers, reducing maintenance downtime. Technicians are certified on a regular basis by OROS specialists, enabling them to repair, calibrate and upgrade all OROS systems.

Starting from the date of delivery of your OROS analyzer

• Brand new analyzer replacement, if problem encountered, during first 3 months
• Hotline (Help-desk support)
• Software updates
• Hardware repairs & calibrations:
  • 2 weeks turn-around time, guranteed
  • Return shipping at OROS expense
• Access to your personal myOROS section to download:
  • Updates
  • Examples
  • Tutorials
• User notes
• Maintenance Reminders:
  • Calibration lapse
  • Personalized service quotation

Continue to benefit from the first year of services with our Premium Services Extension:

• 1, 2 or 4 additional years, renewable.
• Full coverage of your analyzer and its options
• Short and guaranteed maintenance turn-around time
• Courtesy loan of a replacement instrument (same range or higher) in case of delay
• Priority processing in maintenance center facilities

Become a privileged customer by signing up for one of our contracts

In cooperation with you OROS Reseller, we are at your disposal to answer your requests:

• Software Updates
• Hardware Upgrades
• Calibration
• Repair
• Training
• Rental
• Special services
• Customized application